- If there is any abnormal situation such as damage, crushing, or wetness that can be noticed without opening the package, other than damage caused by the carrier making the delivery; the Buyer must request the delivery officer to prepare a report.

- The Seller, after the proper notification and subsequent delivery of the product to the Seller, performs the necessary checks; if the Buyer is right in his statements, replaces the defective product and delivers it to the Buyer with all expenses covered by him..